In human interaction, it is important to understand that there is a fundamental distortion in the transfer of all information, especially between people.
We each understand ourselves, and we assume that our personal understanding is identical for others. We assume that information that we send is the same as what they receive, but there is no such thing as perfect information. Distortion occurs because we each have a personal filter for interpretation, which is built from our experiences, emotions and reactions.
We each interpret information in our own way, based on these personal attributes.